Frequently asked questions
Didn't find your question? Write to contato@love-you-gift.com.
Do I need an account?
No. Write the letter, enter your email and pay. The link, QR code and certificate arrive in your inbox, together with a link to manage the gift. An account is optional and only keeps all your letters in one place.
How can I pay?
By card, processed by Stripe. LoveYouGift never sees or stores your card details.
When does the letter go live?
As soon as your payment is approved — usually within seconds.
How does my person open the letter?
From the link, or by pointing their phone camera at the QR code. Nothing to install, no account.
Can I edit it after paying?
No. Once published, the letter stays exactly as it was sent — just like a real letter. Check everything in the preview before you pay.
What happens with the 24-hour plan?
The letter stays online for 24 hours after it's published. After that, the link shows that the letter has expired.
How does scheduled opening work?
You pick a date and time. Before then, anyone opening the link sees a sealed envelope with a countdown. At the chosen time, the letter opens.
Who can see my letter?
Only people with the link. Letters never appear on Google or in any public list. For more privacy, add a password.
Can I get a refund?
Yes. If you're not happy, ask for a refund within 7 days of purchase at contato@love-you-gift.com.
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